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David Griner and The Social Path

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It's been over a year and a half now since I hung up my blogging hat. No fanfare, no goodbye. I just wandered off after a decidedly questionable post on bug advertising.

Until, May of 07, when David Griner, a snarky AdFreak blogger, called me out on the disappearance. His "Where is Advergirl" post ended up flooding my inbox with "yeah, what the heck happened" notes and trackbacks from other bloggers echoing the sentiment. I was compelled to return to posting. Since then, David has been something of a big brother of blogging - peer pressuring me to try new social media (damn twitter) and calling bullshit when I head out too far into the land of ranting.

So, I'm very excited to tell you about his new blog: The Social Path.

TSP is a social media blog that tears down the jargon of our cliquey chat and replaces it with great examples, advice and ideas. More about it in David's own words:

Advergirl: Your latest brainchild - The Social Path - launched this week. What's the big idea behind it?

David: I love social media. I love talking about social media. But I've never really liked reading about social media. For every good blog on the topic, there are hundreds packed with vague rhetoric and self-promotion. We wanted to start an agency blog that was conversational, practical and digestible for the masses.

But to be honest, I just wanted a place to rant on the company's dime.

Advergirl: You write for advertising's leading publisher, plus have a growing family, a full-time ad job and a blog of your own, what made you decide to take on this new venture?

David: I seriously felt like my life was missing something. I love writing about cool and strange stuff for AdFreak, but I also wanted a place to talk at length about trends and technology. Yeah, it spreads me  little thinner, but I've gotten a lot of support from all three bosses: my creative director, the AdFreak editor and my wife. I forgot to check with the dog.

Advergirl: (Karen: If you want to contest the boss order there, we welcome your comment!) Anyway, David, who are you writing for this time around?

David: I'm trying to keep the luddites in mind. I want to demystify social media, make it seem less scary for businesses and ordinary people. But I still want it to be interesting for the people who already read tons of sites about networking, conversation, etc. I figure clients and potential clients probably fall somewhere between those two extremes.

Advergirl: The Social Path is pretty prominently sponsored by your home agency, Luckie & Co. Last I checked, your gig was copywriting there, not chief blogger. Is this launch the start of a new role for you?

David: Time will tell, I guess. For now, still contently plugging away as a copywriter.

Advergirl: I know we have a lot of readers who are interested in introducing their bosses, co-workers and clients to social media. What advice to you have for promoting and teaching social media?

David: You can talk all you want, but the easiest way is to actually help them set up a few accounts on sites like Facebook, Blogger or Twitter. Then walk them through the process of getting started. That's the toughest hurdle to get over. For that reason, I prefer one-on-one training instead of trying to convert the masses all at once.

Advergirl: Do you think every brand should embrace social media?

David: Embrace it? Probably not. But every brand should be experimenting with the possibilities and keeping an eye on trends. Last I checked, half of the Top 10 Web sites in the U.S. were social. That's a hell of a boat to miss.

Advergirl: Is social media marketing, customer service, product development, or something new entirely?   

David: Social media is just a way to communicate. But when companies use it, I think it should be seen as a mix of PR and customer service — except good.

Advergirl: What tool do you hope comes next?

David: I love the idea behind FriendFeed, but I hate the interface and I never end up using it. It would be great to have a site that easily combines all these other things I use: Twitter, Flickr, YouTube, Facebook, etc. Lots of folks trying to do it, no one succeeding (yet).

Advergirl: What's the most un-social thing going on in social media today?

David: I still think about that MySpace suicide from time to time. It's becoming so easy for bullies to torment other kids online. Makes it more important than ever for parents and teachers to understand how all this technology works.

Advergirl: Now that you've spent some time with Lance, how would you weigh in on the Big Debate: Should he embrace the moniker Adverboyfriend? Or continue to seek his own identity?

David: I think he just needs to make Adverboyfriend his own, really feel out the potential. It worked for Dr. Girlfriend.

 

Ok, ready now? Visit the site. Or subscribe to the feed.

Groundswell. A book about a movement.

I almost don't want to tell you about this book.

I laughed. I dog-eared a ridiculous number of pages. I found cause to clamor for a notebook to jot, nay, furiously scribble down an idea. I'm already retelling the stories.

It's almost too good to share.

I should back up...

In general, I think good marketers come from two basic camps. Statistics and experience. Or, how we can model and measure likely success vs. how we can learn from what's worked and hasn't worked in the past. Heady or intuitive.

Groundswell author's Charlene Li and Josh Bernoff are from Forrester Research. So, it was no surprise that they could write analytics well. Could  lay out an infinitely logical and actionable model for how to  do social media with your customer audience.

What was a surprise is what amazing storytellers they are and how willing they were to bluntly - sometimes harshly - tell it like it is.

Li and Bernoff start of by setting aside particular technologies and diving deep into the ways social media has changed us. Increasingly, they argue, we get what we need (news, reviews, shopping, etc.) from other people rather than from traditional institutions (like business or media).

Then, they systematically answer the questions a lot of digital immigrants ask in the meetings we've all sat in (over and over and over again):

• How does it work?
• Why do people spend their time on this?
• How is this going to impact - threaten / totally screw up / help - my business?

But, the best part is the back 2/3s of the book where Li and Bernoff dig into various strategies to tap into the groundswell with stories about the success and failure of brands brave enough to give it a try.

Some of them are parts of the story I never knew. Like the Mini marketing that we hold up all the time as so savvy and talky and in-the-tent started by listening to the (later named) groundswell online. Or how the awkwardness of the internal conversation become part of the impetus of P&G's broadly cited Beingagirl.com

And some reveal surprising results. Like how Blendtec's funny 'will it blend' videos (crunching up iPods and other odd things) popped sales of the absurdly expensive kitchen device 20%. Or just how much of Ernst & Young's recruiting is powered by Facebook.

And some were simply inspiring. Like the oft-told story of Best Buy's Blue Shirt Nation (btw - next time I talk about my home agency, let's remember - it's not self serving, I'm just an Orange Shirt) or the all-too-human ways execs at Avenue A / Razorfish connect with employees.

Every story is accompanied by the business plan behind it. Why it worked. What the ROI was. How to know if it's right for your audience.

You can probably guess which parts I dog-eared.

Local marketers who get it

Let's get physical for a moment, ad friends, with a couple of great examples of local marketing done right. Starting with agency work and wandering the whole way down to a homemade, hand-stuffed message from a local restaurant:

First up: The Women's Fund of Central Ohio Keyholder Event

This annual fundraiser supports grants to programs that promise social change for women and girls. Every year, they feature a well-known speaker. This year, it's Miriam Peskowitz, author of The Daring Book for Girls.

The invitation and Web site were created by Ologie (long before I arrived!) and - I think - powerfully bring to life the book, the theme and the cause. The pieces feel very high end for local greater good and have been received with something akin to delight.

AND- The Web site (again for a local market event) has been nominated for a Webby. Vote for it under Living / Events on the People's Voice.

Onto: The Makeup Counter at Nordstom

Talk about making a big brand personal! Nordstrom has always been known for service, but sometimes they outdo even themselves.

Recently, I went to the Laura Mercier counter to get a fab new lip gloss (seriously, baby doll gloss, you've got to have it) and was helped by a perfectly gracious associate.

Then, the following week, I got this hand-written note from her - thanking me for the purchase. That's a business card I was careful to save.

 

 

Finally: Figlio Restaurant in Grandview / Columbus

We've talked a lot lately about brands leveraging Twitter to listen to users - to find small problems before they get big; to uncover ideas that might make better products.

Peter and Laurie Danis, owners of Figlio, have perfected the old-school version of that.

They have a great personal story about tossing their law practices for the love of food. For caring about work with passion. So, they scan the local newspaper's career section every week. And, target people who've recently been promoted with a great little congratulations package:

A letter about your accomplishment. Their story. And a gift certificate for dinner. All asking that you share your celebration with them.

And, all bizarrely genuine.

 

 

Favorite new multimedia sites

With every new location comes a new pipe to deal with... and this one is... slim. Checking out Flash sites lately has been a little circa-1997-56k-modem-enter-a-URL-and-go-make-dinner-while-it-loads. Nonetheless there have been a few delightful ones this month that were absolutely worth the wait:

Best B2B
Motorola City's show-and-tell of their commitment to public safety. Wait, stop yawning at the title, this site is slick:

Best I-don't-even-begin-to-get-it but somehow admire what you're doing:
Modernista's site relaunch that basically leverages DHTML and some open sourceness to dynamically assemble content from around the Web. I think the point is: we fundamentally get how the Web works in ways that other agency's don't. I think the visual experience is, in a word: painful.

 

Best basic landing page:
Haagen Dazs Help the Honeybees issue site. For its beautiful illustration and actually worthwhile soundtrack.

Best for kids:
Nintendo's Professor Layton and the Curious Village game promotional page. It brings the game to life and (at least seems) very fun and interactive for kids.

It should always be...

This EASY to use a press room:

The media room for Andy Beal's Radically Transparent offers enough content to power six news articles, four custom reviews, a buying decision and an ongoing relationship.

All in one place. All super easy to navigate.

This FUN to watch a branded video:

AKQA and Cake really fundamentally get it. It being social media and brands. You have to be able to take liberties - with yourself, your culture and your customers. You have to be able to delight and entertain and be completely different than a 30 second spot.

Little escapes the snark of this video from Pot Noodle. A piece that 200,000 people have already watched this month.

This PERSONAL to watch a recruitment video:

When Molly posted this video on Twitter, I had to ask her if it was sanctioned or organic ... the very simple delivery is so brimming with personality and conversation that I couldn't imagine it making it through any agency's self-marketing process.

But, somehow it did.

And, the simplicity of it - from an agency that COULD do anything - might just make it even more compelling.

This SIMPLE to share information:

Speaking of Twitter, I've been logged on for the past two days reading some of your favorite bloggers cover Ad Age's Digital Marketing summit in real time.

The posts include verbatims, analysis and a little argument. It's addictive.

This OPTIMISTIC to profile an audience:

After it sat for months on my teetering bedside stack of good intentions, I've finally picked up RenGen and dug in. Definitely my favorite industry book of this year... as much for its optimism as its smarts and illustrative examples.

Martin connects the dots from our creative and intellectual selves to a theory of renaissance that will define a generation.

AAA. Authentic storytelling makes a comeback.

Remember those long distance commercials from the 90s that left us with a lump in our throats?  The long-lost daughters calling home to dad. The couples reunited across seemingly uncrossable distances. The embarrassed TV watchers swiping tears from their cheeks?

Yeah, those ones.

What made them compelling was the story. The archetypes welling with happy emotion. The everyday hero stories that we all want to be a part of.

Jump ahead to 2008.

In an advertising environment of dropped calls, sweaty athletes and gloriously glossy hair follicles. AAA responds with their own everyday heroes; with compelling, authentic stories that we can all see ourselves in.

The campaign - from AAA Ohio and SBC Advertising - launched this month. It's told from the perspective of real tow truck drivers. But delivers something much larger: the story of their brand – literally, the true essence of service and membership – found in neighborhood driveways, in busy parking lots and in the cabs of tow trucks, with real people just talking about their jobs.

The result is great TV. Watch the spots here. But, don't blame me if you get a little teary on the Ant ones...

Why I love this approach:

AAA is up against two of the toughest challenges aging brands face: commoditization and sinking relevance.

People think: Oh, I already have this with my insurance or new car.

People think: My car won’t break down. I don’t need it.

Keeping ahead of the market, AAA aimed its operations and marketing strategies at refreshing the market perception of AAA.

Operations: Upgrade the ‘product’ we’re selling. People don’t have time to be towed. They want to be fixed and ‘stay on the go.’

Marketing: Anyone in any car can need AAA. The most common calls aren’t for breakdowns, they’re for keys locked in cars, dead batteries, flat tires, etc.

You can see the results in this campaign.

It shows that members are as likely to call for everyday goofs as real emergencies and demonstrates that most problems are fixed on the spot - no need to tow.

But, more than that, it brings to life a level of service and community that I hope will define the brand going forward.

Miller brand wins with 'second tier' media

After rejecting Miller Lite's Bud-mocking spots in 2005 over fear of offending the bigger beer sponsor, the Super Bowl ad sales division got smart and locked in exclusivity with the King. Now only Anheuser Busch can show its sweaty bottles during the game. But, that hasn't stopped Miller's pesky harassment of big brother's ponies and puppies on the big day.

This year, Miller showed its contrarian side - buying out all the non-Super Bowl inventory to catch viewers who might be channel surfing during cut #7659 to Payton Manning shaking his head at Eli. Then, layered it on the next day with full-page print ads in major newspapers offering to by Bud a beer for their Super Bowl commercial 'win' (a better beer that is) and with some great online snark, like this YouTube video featuring the Miller High LIfe delivery man commenting on the big game ads:

As Bud's product development, packaging design and advertising continue  up-market, appealing to a somewhat more discriminating drinker (uh, beer consumer), Miller Lite heads down-market toward the blue collar beer of choice. And, fiesty really fits for these second place suds. Up with the Miller.

"I don't have to grow up" - gen

For every thoughtful discussion I've had about the cultural consumer, the green citizen, the attention economy, I've had a party / conversation / meeting completely derailed by a group of mainstream 30-somethings playing or talking-about-playing video games. Even as I type this, my copy of RenGen is sitting under my PS3 controller on the coffee table.

We - the fabled, if aging GenXers - are a damn playful bunch. Our marathons are as likely to be a Saturday of Project Runway reruns as 20-sweaty miles across the city. We've passed on scrapbooks for passing around digital cameras packed with thousands of hammed-up snaps. We can cook but would rather collect memories of childhood munchies - from an EasyBake oven to the Snoopy Sno Cone machine complete with grape syrup.

So, if I can put down my classic wooden yo-yo for just a minute, I'd like to congratulate three advertisers for really getting the spirit of grown-up play:

#1 Dominos pizza for the inventiveness of friends
#2 Toyota Tacoma for the joy of the game
#3 Tostitos for the creativity in every roll of duct tape (and best random :5 seconds of moose)

Here are the smile-out-loud spots:

Mail on Sunday: Lessons in the viral spoof

Great forward from local copywriter Steve Post:

Couple of great reminders in this ad:

• Cliches work famously in viral marketing - especially when they add a fresh twist (the remote control cars were a delight when paired with the lap dogs)


• As a culture we are perpetually uncomfortable with the too serious. It's why Saturday Night Live has survived longer than many of my readers have been alive - we like to make fun of war movies and awkward family events and coming-of-age boys earnestly playing guitar in the basement and ... it's a simple formula that can be executed very well (and, of course, very badly)
  


• I think this particular video has the strong possibility of breaking into the 'email forward' set. Those folks who don't read blogs, but will forward pictures of adorable dogs, warnings about the latest credit scam and 101 Ways to Know You're from Boston. If I can be a bit irreverent (and potentially outright inappropriate) for just a moment ... to crack the code of the emailers, you've got to make them laugh or make them pray. And this is a great laugh.
  

Finally, British humor I actually get.

Interactive Holiday Cards

Happy holidays, good people! I was thinking a bit of caroling might be in order this season.

Join me (to the tune of We Three Kings)

We ad-ver-tis-ers are
Slinging products near and far
Brand name leading
Price proceeding
Peer reviewers please give us 5 stars...

Oooh, oooh...

Ok, I'll stop. Instead, check out this great holiday card from my home agency. There's plenty of caroling to be had by all. See if you can spot me on jinglemangle.com-

And, while you're in the mood, do a good thing for the online magicians at Resource Interactive.  They're donating one computer to One Laptop Per Child for every 150 'what's inside the package' guesses on their site. Go give the present a shake at guessthegift.com -

Still want more? A few favorite agency e-cards from years past: