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    « Getting Interactive: 5 things to NEVER promise | Main | Diagnosing the Boys Club »

    June 06, 2008



    Good stuff. I used to work in Customer Service and now work as a Marketing Analyst. Whenever I see someone post with a clear understanding of how to speak to a novice user, it makes me smile.... In todays online environment, that is often an undervalued skill!


    This is a great post. You can sense my frustration on the topic here:


    But while I've vented, you've proposed a solution. Well done.

    Bonnie Larner

    Leigh, I've been fighting this very battle for almost two years. Your step-by-step instructions could very well do the trick.



    Bonnie Larner
    Richmond, VA

    Ad Broad

    Excellent post. Where was it 3 days ago when I needed it in a meeting???

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